Free Delivery for orders over RM100 (West Malaysia), RM150 (East Malaysia)

Frequently Ask Questions

General Questions

Awesome Pawsome PLT provides nutritious treats and practical pet care products for cats, dogs and other companion animals.

Our product range includes freeze-dried boosters, nutritional cat sticks and pet wipes.

We currently offer:

  • Freeze-Dried Boosters
  • Nutritional Cat Sticks
  • Pet Wipes

You can browse all available products through our Shop page.

You can contact us through:

Email: info@awesomepawsome.com
Phone / WhatsApp: 017-911 8384

You may also use the contact form on our Contact Us page.

Frequently Ask Questions

Product Questions

You can serve them in three simple ways:

  • Feed directly as a treat
  • Mix with kibble or regular meals
  • Add water for a softer texture and extra moisture

Always follow the feeding instructions shown on the product packaging.

Keep the product properly sealed and store it in a cool, dry place away from direct sunlight and moisture.

 They may be served as treats and should be given as part of a balanced feeding routine.

Our pet wipes are designed for quick and convenient cleaning of paws, fur and external areas between baths or after outdoor activities.

The wipes are intended for external use. Avoid direct contact with the eyes and follow the instructions shown on the packaging.

Frequently Ask Questions

Order Questions

Choose your preferred products, add them to your cart and proceed to checkout.

Complete your shipping and payment details before confirming the order.

Please contact us as soon as possible through WhatsApp. Changes may only be possible before the order has been processed or shipped.

You may check your account for available order updates or contact us through WhatsApp with your order number.

Contact us as soon as possible and provide:

  • Your order number
  • A photo of the item received
  • A photo of the parcel and packaging

Our team will review the issue and assist you accordingly.

Frequently Ask Questions

Shipping Questions

Shipping fees are calculated according to the total weight of your order.

The provided rate is:

1kg — RM6 (West Malaysia)

1kg – RM15 (East Malaysia)

The final shipping fee will be shown during checkout.

Yes, free shipping may be available if the minimum spending requirement is
met.

The applicable minimum spending, areas and terms should be displayed during checkout or on the current promotion page.

 

Delivery time depends on the destination, courier service and order processing period.

Estimated delivery details should be shown during checkout or provided after the order is shipped.

 

Available delivery areas will be shown during checkout. Contact us before ordering if you need confirmation for a specific location.

Frequently Ask Questions

Payment Questions

We currently accept:

  • TNG eWallet
  • Direct Bank Transfer
  • Online Payment Gateway

Use your order number as the payment reference whenever possible.

Send the payment receipt to our team through WhatsApp for verification.

Contact form details

Interested in becoming a retail partner or distributor? Fill in the form below and our team will get in touch with you.