Refund and Returns Policy

Thank you for shopping with AWESOME PAWSOME PLT. We aim to provide quality products and a smooth shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.

Returns

We accept returns within 7 days from the date you receive your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase or order confirmation

Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items
• Used, damaged, or opened items
• Items without original packaging
• Products damaged due to misuse or improper handling

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed within 14 days.

Please note that shipping fees, handling fees, and transaction fees may be non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 Days after receiving your order.

Damaged or Incorrect Items

Please check your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately with:

• Order number
• Photos or videos of the item
• Description of the issue

We will review your case and assist with a replacement, exchange, or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our mistake.

We recommend using a trackable shipping service. We are not responsible for items lost during return shipping.

How to Request a Return

To request a return, please contact us:

Email: info@awesomepawsome.com
Phone / WhatsApp: 017-911 8384
Order Number: Please include your order number when contacting us.

Contact Us

For any questions about refunds, returns, or exchanges, please contact:

AWESOME PAWSOME PLT
Company Registration No.: 202504001951 (LLP0043455-LGN)
Website: www.awesomepawsome.com
Email: info@awesomepawsome.com
Phone: 017-911 8384